Customer Satisfaction Questionnaire
Welcome to the Magnetic Group Customer Satisfaction Questionnaire.
Please take few moments to share your feedback about Magnetic Group and its services. It will help us to enhance the service we provide and help aviation companies help the world.
Please have a closer look to Magnetic Group structure below.
* Required
This is a required question
This is a required question
  • Base Maintenance, Magnetic MRO
  • Line Maintenance, Direct Maintenance (Magnetic Line)
  • Painting, Magnetic MRO
  • Design (DOA) and Production (POA) - Magnetic Creative (former MAC Aero Interiors)
  • Engineering and CAMO, Magnetic Engineering
  • Trainings (Type, On the Job etc) , Magnetic Training
  • Engine Management, including Engine Maintenance, Magnetic Engines
  • Engine stands, Enginestands24 (Magnetic Stands)
  • PBH / PBC and Repair Management, Magnetic Trading
  • Components, Spare parts and Assets, Magnetic Trading
This is a required question
Customer Satisfaction Questionnaire

* Required
Base Maintenance
This is a required question
This is a required question

How would you rate the planning stage for your order - competence, time consumption?

  • Below standard
  • 1
  • 2
  • 3
  • 4
  • 5
  • Excellent
This is a required question

How would you rate the representative office and facilities provided?

  • Below standard
  • 1
  • 2
  • 3
  • 4
  • 5
  • Excellent
This is a required question

We will consider your request for improving the representative offices and facilities provided.

How would you rate assistance/information provided by the administration, customer support, finance and similar support function personnel?

  • Below standard
  • 1
  • 2
  • 3
  • 4
  • 5
  • Excellent
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How would you rate assistance/information provided by the project manager?

  • Below standard
  • 1
  • 2
  • 3
  • 4
  • 5
  • Excellent
This is a required question

How would you rate assistance/information provided by the logistics department?

  • Below standard
  • 1
  • 2
  • 3
  • 4
  • 5
  • Excellent
This is a required question

Please evaluate the standard of Magnetic MRO technical competence/ work carried out by our workforce?

  • Below standard
  • 1
  • 2
  • 3
  • 4
  • 5
  • Excellent
This is a required question
  • Below standard
  • 1
  • 2
  • 3
  • 4
  • 5
  • Excellent
This is a required question
  • Yes, project was delivered on time
  • Yes, project was delivered earlier
  • No, project was delayed
This is a required question
  • Below standard
  • 1
  • 2
  • 3
  • 4
  • 5
  • Excellent
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  • Worse
  • About the same
  • Better
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Customer Satisfaction Questionnaire

* Required
EngineStands24
Customer Satisfaction Questionnaire

* Required
Trainings (Type, On the Job, others)
Please rate each question from 1 to 5 in the box provided: 1 - poor, 2 - average, 3 – good, 4 – very good, 5- excellent *
1 - poor
2 - average
3 - good
4 - very good
5 - excellent
It was easy to find / get information about training I was interested in.
Instructor is knowledgeable about the course.
Instructor is easy to understand.
Instructor is effective (interacts with trainees, asks questions, responds to comments).
Course is well organized and easy to follow.
Course includes all expected information.
I had enough time for theoretical part.
I had enough time for practical part.
I had enough time to relax / refresh myself.
Learning environment is comfortable, including lightening, temperature in the room, etc.). Please respond, if you have attended classroom, practical or OJT training.
I had an access to all needed tools to perform my training effectively.
This is a required question
Customer Satisfaction Questionnaire

* Required
PBH
Customer Satisfaction Questionnaire

* Required
Questions
Please rate each question from 1 to 5 in the box provided: 1 - poor, 2 - average, 3 – good, 4 – very good, 5- excellent *
1 - poor
2 - average
3 - good
4 - very good
5 - excellent
Does Magnetic Group personnel respond promptly to your request?
Does the provided solution meet your expectations?
Are delivery deadlines met?
Are we able to meet your price expectations?
Is the Service / Product Quality level within your expectations?
What is your overall satisfaction level with this Department Service / Product?
This is a required question
*Please note that Magnetic Group might use your quotes for external communication.
How likely you would recommend to others this Magnetic Group Service/Product? *
Please rate each question from 1 to 5 in the box provided: 1 – definitely not, 2 – rather no, 3 – I don’t know, 4 – yes, 5- absolutely, yes
1
2
3
4
5
This is a required question
How would you describe your overall satisfaction with Magnetic Group? *
Please rate each question from 1 to 5 in the box provided: 1 - poor, 2 - average, 3 – good, 4 – very good, 5- excellent
1
2
3
4
5
This is a required question
Once again, we are extremely grateful for your contributing your valuable time, your honest information, and your thoughtful suggestions.
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